We want to inform you of a temporary disruption affecting automatic recurring payments.
Due to a nationwide outage involving BridgePay, our payment processing vendor, we are currently unable to process automatically withdrawn (autodraft) payments. BridgePay has confirmed this disruption is related to a cybersecurity incident.
If you are enrolled in a recurring payment plan, please contact our Business Office at 817-442-9300 to discuss payment arrangements while services are being restored.
If you do not have a recurring payment plan set up for automatic withdrawal, please disregard this message.
We understand this may cause inconvenience and sincerely apologize for the disruption.
Please know:
• No credit card or personal data was compromised.
• All patient information remains encrypted and secure.
• There is no risk of your card information being misused as a result of this disruption.
During this time, you may receive paper billing statements in the mail.
Spine Team Texas remains committed to protecting your privacy and ensuring the security of your information. We appreciate your patience and understanding as we work through this vendor-related outage.
If you have any questions, please contact Spine Team Texas at 817-442-9300.